If you are not completely satisfied with your recent purchase, you can return your item(s) back to us within 14 days of receipt for a full refund, exchange or e-wallet. You have 30 days for an exchange.
Once returned, you will be entitled to receive a full refund, exchange or e-wallet. Please note that we will not exchange or refund items that appear to have been washed or worn, any security seal broken or removed and not in their original condition.
Note: We cannot accept: Underwear, Socks, Earrings or Face Masks to be returned for hygiene reasons.
Please ensure to enclose the paper invoice or returns slip which can be downloaded here. If you are unable to print the returns form, we can accept the details written and enclosed on any form of paper.
Ensure your return is well packaged and meets all of the returns conditions stated at the bottom of this page.
Trading As Brother2Brother
Unit 20 - Cam Centre
UK - Mainland
We strongly recommend for your own protection and insurance that you return items back on a track and signed service. This will cover you for a substantial amount and will provide you with a tracking number. We are not liable for the return until it has been delivered and signed for by a member of our team. We also do not accept any responsibility for lost or unreturned parcels.
We aim to process all refunds within a reasonable timeframe of our receiving your parcel back at our warehouse. Please note during the busier periods, this may vary and be slightly longer.
Once your refund has been issued you will be notified via e-mail to confirm your refund has been processed. Please allow 5-10 working days for the funds to appear back in your account. (Credit Card, PayPal, Bank Statements, Online Banking etc)
All refunds can only be processed back to the original payment method.
Here at Brother2Brother, we are more than happy to exchange your product for the new size you desire. Please bear in mind, we can only exchange products for another product of the same price or less. We will of course reimburse the difference which may occur with either an e-wallet or a direct refund.
We aim to process all exchanges within 1-3 working days.
Incorrect Item(s) or Faulty Item(s)
If you suspect you have received the incorrect item or an item is not up to standard, please contact our customer service team at customerservice@brother2brother or give us a call at (+44) 0333 015 4624.
You will need your order reference number (WEB), and full address. This makes it easier for us to locate your order and pull up your details. We will either issue a returns label or cover the postage cost for the mistake.
Returns Terms & Conditions
All returned items must be unworn, unwashed, complete with the original tags still attached and repackaged into the original packaging if applicable.
All items must be in an original, resalable condition.
Ensure items are well packaged to avoid any damages in transit.
We are not responsible for the return shipping charges.
If you are returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product so any damage may result in the refusal of the return.
If returning from outside the UK, ensure to state "Returned Goods" on the outer packaging to avoid any customs charges. Brother2Brother is not liable for the return customs charges.