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Coronavirus Update (COVID-19)

If you are currently self-isolating or affected in any way by the recent Coronavirus outbreak and are unable to return any unwanted items please email our customer service team @ customerservice@brother2brother.co.uk who will be happy to help. 

Due to staff working from home and our returns team needing to quarantine returned parcels for 72 hours to ensure their personal safety, please allow 3-5 working days from receipt of goods for your return to be processed.

Returns & Exchanges

If you are not completely satisfied with your purchase we are happy to exchange or offer you a full refund within 14 days of receiving the goods.

The item(s) must be returned in the condition they were sent in with the original tags attached.

If an item received is damaged or faulty then you have up to 30 working days from receiving the goods to return the item(s) back to us.

(Please Note That This applies To Online Purchases Only)

Returns Address

Please return the item(s) along with the completed Returns Form to the following:

Maronmarch LTD, Trading as Brother2Brother

Unit 20 - Cam Centre

Wilbury Way

Hitchin

SG4 0TW

Contact Number - (+44) 0333 015 4624

Refunds

Refund timescales may vary, so please allow up to 5-7 working days for the Refund/Funds to appear on your Credit Card, PayPal account or Bank Statement.

If your payment was made using a Credit Card then you should expect to receive your Refund on the same card.

We are not responsible for postage costs of returning an item(s) unless the incorrect item was sent or the item(s) is faulty.

We strongly recommend for security when sending the item(s) back to us, you use a Tracked/Signed delivery service which will cover you for a substantial amount. Also, you will be provided with a tracking number which is good for your own insurance.

We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package.

Incorrect Items

If you suspect that your order has been delivered with missing or incorrect item(s) you will need to contact our Customer Service team.

Please contact us at - customerservice@brother2brother.co.uk

When e-mailing, please quote your WEB order number, full name and address - this makes it easier for our team to find your order.

Download the returns slip from the following link:

International Returns

When a package is dispatched internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the dispatched goods arrive at the country of destination. 

You are responsible for ensuring to comply with laws and regulations of the country of destination. Brother2Brother does not have any responsibility on these additional charges that may apply.

Certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.

With all returns, you are solely responsible for import duties and taxes back to the UK. Failure to do so will in us deducting the charges off of your refund - this is irrespective if you have signed for your parcel or not.

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