Terms & Conditions

These terms and conditions explain your rights and obligations in relation to this website (Brother2Brother).

If you continue to browse and purchase any goods through the website then you agree to comply with and be bound by the following terms and conditions. 

Brother2Brother may change these terms and conditions when updating this page, continued use of this site shall mean you are bound by the new updates of these terms.

You may have other rights granted by law and these terms do not affect these, if there is anything that you do not understand then please do not hesitate to contact us via our Customer Service Department (customerservice@brother2brother.co.uk).

Definitions

The term "Brother2Brother", "Us" or "We" refers to the owners of the Company which is operated from the following address:

Unit 20 - Cam Centre

Wilbury Way

Hitchin

SG4 0TW 

The term "You" refers to the user or viewer of our website and also the buyer.

The term"Days" refers to Working Days, being Monday to Friday.

Use Of The Site

The content of the pages on this website is for general information and use only. 

It is subject to change without notice, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and products found or offered on this website for any particular purpose.

You acknowledge that such information and products may contain inaccuracies or errors and should be used as a guideline only.

We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 

Your use of any information or products on this website is entirely at your own risk for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

The content and copyright on this site are owned by or licensed to us. This material includes but is not limited to the design, layout, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice to the operator who is acknowledged on the website. 

Terms Of Sale

These terms of sale apply to all goods supplied by Brother2Brother UK.

We retain the right to alter or modify these terms and conditions at any time without prior notice.

The goods are subject to availability on the receipt of your order. The goods you have ordered were shown in stock but become unavailable (N/A). Then we will inform you as soon as possible and advise you of the easiest delivery date. You have the right to cancel due to non-availability (N/A).

Should you wish to cancel your order at this point, you must immediately send an e-mail to our Customer Service Department (customerservice@brother2brother.co.uk) stating your order number for example (WEB_____) and that you wish to cancel your order. Upon receipt of this email, we will issue you a full refund to the original card you paid with only.

If you exercise your right of cancellation after the goods have been dispatched, you will be responsible for returning the goods back to us at your own cost.

In order to receive a refund, the goods must be returned in their original unworn condition with all original packaging and tags etc. You can see a more in-depth step-by-step guide to Returning your goods by the following link:

Returns Department - (https://www.brother2brother.co.uk/returns-i17)

We recommend that you retain all of the original packaging and tags until you are sure that you intend to keep the goods.

(Please note that Postage Costs will only be refunded if the item is Faulty)

Please look at our specific Delivery & Returns policy by using the links provided above & below.

Delivery - (https://www.brother2brother.co.uk/delivery-i5)

By submitting your order, you are offering to buy the goods and allowing us to use your personal details for the purpose of supplying the goods (including passing your details on to couriers and other sub-contractors).

We are not obliged to supply the goods until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we dispatch the goods.

We may at our total discretion reject your order.

Pricing

All displayed prices are based upon and originate in British Pounds Sterling, which may be displayed in other currencies for your convenience and always include value-added tax (VAT).

We reserve the right to adjust the VAT element if this changes from 20%

The cost of transporting goods (Courier & Insurance Costs) are as set out within our Delivery Policy and are based on the shipping location.

These carriers and insurance costs shall be added to the price to be paid by you.

The description and price of the goods you order will be as at the time you place your order, regardless of any further currency rate changes and regardless of when your order payment was made.

If you are a non-United Kingdom Customer we are only able to refund the VAT amount if you are a VAT Registered Company in your country of registration. 

We will require this before we can refund the VAT back to your credit card.

Custom Duties & Import Tax Duties

When a package is dispatched internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These changes will typically be due once the dispatched goods arrive at the country of destination. 

You are responsible for ensuring compliance with the laws and regulations of the country of destination. Brother2Brother does not have any responsibility for these additional charges that may apply.

Certain countries may require certain documentation before the items are sent. If the necessary information is not provided, it may result in delays in the order.

20% Off Promotion

Enjoy 20% off selected products and brands on Brother2Brther subject to these Terms and Conditions ("T&C's").

Use Code: "AUTUMN20" For 20% Off Full-Price Only.

This promotion is only applicable on full-priced products. All sale items are excluded from this code.

Please note that we have a brand exclusion that applies where the following brands Stone Island, About:Blank & Casablanca will not be applicable with this code.

This promotion is available on eligible orders placed from 1st September 2023 up to and including the the last day of use which is marked as the promotion period.

This promotion cannot be used in conjunction with any other promotion, discount, offer or code.